Refund Policy
CANCELLATION & DELIVERY POLICY
By placing an order with the Sezane Cake . you (the customer) are agreeing to the terms set below. The subsequent guidelines pertain to your order before its receipt.
CANCELLATIONS FOR ONLINE SHOP ORDERS
Cancellations Made More Than 72 hours Before Scheduled Pick-Up/Delivery:
Unfortunately, refunds are not available.However, you will receive an online SEZANE CAKE voucher of equal value to your original order, subject to our discretion.
Cancellations Made less Than 72 hours Before Scheduled Pick-Up/Delivery:
Regrettably, no refunds or credits will be issued. Why ?
Our team has already dedicated administrative resources to managing your order. Our production schedule operates on a first-come, first-served basis, and your cancellation might result in a vacant slot that could have accommodated another customer. Resources like ingredients and labor have already been assigned to fulfill your order. Given that our products are customized, they aren’t readily marketable elsewhere.
*To cancel your order, kindly email us at email hosting professional (hello@sezanecake.com) with your order number at your earliest convenience.*
PRODUCT QUALITY CONCERNS
We take great pride in the meticulous attention and dedication invested by our entire team in fulfilling each order. Our cakes are expertly handmade by trained and talented pastry chefs. While we strive to meet our customers’ expectations to the fullest, it’s important to acknowledge there’s room for artistic differences.
Your satisfaction with every purchase is paramount to us. However, we understand that occasional mishaps may occur. Should you encounter any issues, our response will depend on the timeliness of your communication:
Before serving/consumption:
If possible, we’ll address the concern before your event. Should we be informed of an issue beforehand but unable to resolve it, we’ll consider replacement or offer compensation commensurate with the problem. Please note that full compensation can only be provided if the cake or product remains intact and unaltered.
During or after serving/consumption:
Given the nature of our products, we recognize that informing us post-consumption may be unavoidable. In such cases: We regret that we cannot offer compensation for fully consumed cakes or products. Partial compensation may be considered for design, flavor, or overall quality issues, proportional to the extent of the problem. Please provide either photographs or return any uneaten portions for assessment.
ALLERGY
Please be aware that we are NOT AN ALLERGY SPECIALIZED KITCHEN and all our products may contain traces of allergens including but not limited to eggs, dairy, nuts and soy
CANCELLATIONS FOR CUSTOMISED ORDER
The deposit is non-refundable. Cancellations which require refunds will only be honored if notified 10 working days prior to delivery. No refunds or cancellations will not be given if within 10 working days of delivery. We can however postpone your cake should the date be available. Full refunds are not provided for any reason. Due to our full schedule and our attention to detail, we spend many hours planning and preparing before even beginning on a cake.
*No refunds to any order by using Afterpay for any circumstance*